Calculating IT outsourcing costs
Every MSP works differently, but the rule of thumb is, there are project-based, subscription-based and open-ended (SLA) agreements, and each is a separate engagement. SLA can include the latter under a major contract, and therefore makes calculating costs difficult. At Nmore Group, a typical support subscription is €850, this includes 10 hours of monthly support (at €85 per hour) 5 hours remote 5 hours on-site, every additional hour is €60 to €70 depending on whether it is remote or on-site, this is what is determined in the SLA. This model provides clients with flexibility – at a fraction of the cost of hiring such a full-time over-qualified employee, you get to hire a team of experienced specialists with a broad range of knowledge. This is to say that the pros and cons of quality, efficiency and health need to be accounted for. A good method of projecting costs is . i.e you need 20 hours of support per month from Nmore, this means that with a 5% discount that you manage to get you will pay €1,480 for a team of specialists who would easily manage teams up to (25) users, so long hours are accounted for. To hire such a multi-disciplined experienced individual would cost double that.