Powering Progress
On-Demand IT Support
Nmore Group offers responsive IT support with pay-as-you-go remote or onsite services and flexible support plans.
Support that Works
Organizations count on us for fast, dependable IT support every day
Join businesses that depend on our responsive IT support to keep their teams productive and their growth uninterrupted.
Insights that Matter
10+ years of keeping businesses productive with smart IT support
See the measurable impact we bring to your business – faster solutions, less downtime, and more peace of mind.
Facts
Insights
22%
of total IT investment goes to support and helpdesk functions
Leaders put a major share of IT spend into support – because reliable uptime is essential for success.
% of budget on IT support
24%
lower average IT support rates in Cyprus compared to the EU
Local firms benefit from best-in-class expertise at rates up to a quarter lower than elsewhere in Europe.
% cost difference
31%
share of companies are dependent on support partners
A third of organizations – from retail to finance – rely on external IT support to keep operations running.
% external support used
Core Competencies
IT support designed for your business
We deliver responsive IT support – onsite and remotely.
Remote User IT Support
Immediate, secure assistance for troubleshooting software issues, user errors, and configurations to get your team back to work quickly.
Onsite User IT Support
Dispatch of our engineers for hands-on support with hardware failures, connectivity problems, and other issues requiring physical presence.
Corporate Tech Support
A support package for businesses, combining remote and onsite support with regular system health checks, and a dedicated point of contact.
Approach to IT Support
From request to resolution: IT support, streamlined
- Submission
- Triage
- Assignment
- Troubleshooting
- Escalation
- Resolution
Log a support request via a designated client portal, email, or phone. This action automatically generates a unique ticket.
Categorize the ticket based on its impact and urgency. This step determines its priority level and ensures efficient routing.
Assign the ticket to a first-line support technician with the appropriate expertise and availability to handle the specific issue.
Engage the end-user to diagnose the issue via a secure remote session. This allows the technician to work on a solution in real-time.
Escalate the request to a specialist if not resolved at the first contact point; if the issue persists after this, you must schedule a visit.
Confirm the issue is fully resolved to user satisfaction. Document the solution in a knowledge base and close the ticket.
Help Center
Frequently Asked Questions about IT Support
With IT support, your technology operates smoothly, securely, and is always taken care of – so you can stay focused on your business.
Most standard IT support plans cover typical business hours, for example, 9:00 to 18:00 on weekdays. For businesses that operate outside these times, reputable providers offer extended or 24/7 support options through tiered Service Level Agreements (SLAs) which clearly define response times for after-hours, weekends, and public holidays.
It’s important to clarify the difference between “helpdesk availability” (when you can log a ticket) and “engineer availability” (when an engineer will actively work on the ticket). For global businesses, some providers offer a “follow-the-sun” support model, where tickets are passed between support teams in different time zones to provide continuous, 24-hour coverage.
This depends entirely on the support model. Pay-as-you-go or hourly support is effectively unlimited, as billing is based on time used. Subscription plans may include a specific number of hours or offer ‘unlimited’ support for a defined scope of common issues. This model is designed to provide cost predictability for day-to-day operational support.
Always best to clarify the terms of any plan. Plans advertised as “unlimited” often include a “fair use policy” in the fine print to prevent abuse. Review the provider’s “scope of work” document. This defines what is covered under the plan versus what is considered a billable “add-on” or “project,” such as setting up a new office or onboarding a large batch of new users.
A good IT support plan is designed to handle day-to-day user-level issues. This typically includes software troubleshooting (e.g., Microsoft 365), user account problems, printer and peripheral setup, and basic network connectivity for end-users and their workstations.
More complex problems, such as server failures or security incidents, are usually addressed under a more comprehensive Managed IT Services agreement. Understanding this distinction is key to managing expectations and ensuring you have the right level of cover for your business needs.
The line between support and a new project is key. For example, fixing a user’s Outlook is support; migrating the entire company to a new email system is a project. A clear scope of work prevents misunderstandings and ensures that billing is transparent and predictable.
Get in touch
Connect with our support specialists
Don’t let IT issues hold you back – contact us anytime for responsive support that works every time.