Secure, Reliable, Effortless
Unified Managed IT Services
Maximize uptime with managed IT – systems monitored, issues resolved, and devices managed to keep you going.
Manage with Certainty
We ensure every Managed IT solution is tailored to fit your needs
We keep your IT infrastructure running at peak performance, giving you the freedom and stability to focus on growth.
Performance that Matters
Leveraging years of know-how to deliver reliable performance
Translate exceptional uptime and rapid response times into a truly powerful tangible competitive advantage.
Facts
Insights
14%
CAGR in EU IT Infrastructure and edge deployment
Driven by cloud, data center, and edge, IT infrastructure in Europe surges ahead of overall ICT market.
Annual growth % (CAGR)
23%
share of Cyprus national digital funds allocated to infrastructure
A strong and ongoing commitment to infrastructure deployment is clearly visible in the national budget.
% allocation
29%
of European enteprises outsource managed IT infrastructure
Nearly one in three EU businesses entrusts part or all of their IT management to external providers.
% of enterprises outsourcing
Core Competencies
Managed IT services that empower
IT management – available onsite in Cyprus or through remote support.
Project Management
Dedicated oversight and reporting – from onboarding projects to ongoing changes – ensuring every IT upgrade, rollout, or fix is well-controlled.
Infrastructure Management
Day-to-day management of servers, networks, cloud, and devices; health checks and updates for resilient business operations.
Security & Failover
Monitored security, incident response, and automated failover keep your assets safe and operations uninterrupted.
IT Backup & Recovery
Regular backups plus rapid data recovery and restore options protect your information from threats or accidental loss.
Managed Servers
Proactive patching, monitoring, and troubleshooting for all server infrastructure – physical and virtual, cloud or on-premises.
Managed Networks
Configure, monitor, and secure your business networks – ensuring uptime, rapid support, and smooth growth.
Managed Storage
Reliable management of on-site and cloud storage for performance, redundancy, and regulatory compliance.
Access Control
Setup and maintenance of secure, integrated access systems, so only the right people have access – every time.
Approach to Managed IT
From onboarding to support: Managed IT made simple
- Consultation
- Documentation
- Proposal
- Deployment
- Maintenance
- Reporting
Engage key stakeholders to assess the current IT environment, define goals, and identify core operational challenges.
Perform an audit. Document all network assets, software, user accounts, and system configurations to create a baseline.
Present recommendations, gather feedback, and align priorities with budget, timeline, and business impact.
Assign a dedicated support specialist to manage systems, monitor performance, and assist end users with technical support.
As part of ongoing support, field engineers routinely visit to maintain infrastructure, enhance performance, and fix issues.
You receive regular reports on the work we’ve performed. We ensure our service continues to align with your evolving needs.
Help Center
Frequently Asked Questions about Managed IT
With managed IT, your tech is always running, secure, and looked after – giving you more time to focus on your business.
IT support is reactive; you call for help when something is already broken, leading to downtime and unpredictable costs. Managed IT is proactive. An MSP continuously monitors your systems to prevent problems before they happen, ensuring higher uptime and a predictable monthly cost. Success is tied to systems running smoothly, not to how many times they fail.
Think of a landlord versus a property manager. A landlord is reactive (IT Support) – you only call them when a pipe has burst. A property manager is proactive (Managed IT) – they perform regular inspections, service the HVAC, and check for leaks to prevent disaster. The goal of an MSP is to be the property manager for your technology, not just the emergency plumber.
For many smaller-sized businesses, yes, but all depends on the level of trust. An MSP provides access to a full team of specialists for a fraction of the cost of hiring a single generalist who would still outsources some of the work. For larger companies with an existing IT department, Managed IT providers act as a strategic partners, handling the day-to-day IT support tasks.
For companies that already have an IT team, a “co-managed IT” model is becoming increasingly popular. In this partnership, the MSP doesn’t replace the internal staff but complements them. The MSP can handle tasks like monitoring, patch management, and helpdesk support, freeing up the in-house team to focus on strategic projects that drive business growth.
Response times are guaranteed by a Service Level Agreement (SLA). Providers typically offer different subscriptions that define these terms. A standard SLA is structured with different priority levels, such as P1 (Critical) for outages, P2 (High) for disruptions, and P3 (Normal) for minor issues.
Always inquire about the specific service hours. For example, if you have a 2-hour emergency SLA and you submit your ticket at 5:00 PM, but service hours are 9:00 AM to 6:00 PM, the clock may not start until 9:00 AM the next day. You would be getting serviced the next morning.
Each priority level will have a different guaranteed response time and target resolution time. It’s crucial to understand if the SLA is measured in “business hours” or “calendar hours.” This distinction significantly impacts response times for critical issues that occur after-hours or over the weekend.
Get in touch
Discover what’s possible with Managed IT
From everyday support to proactive protection, we keep your technology running smoothly so your business can thrive without interruptions.