Following a CNET inquiry released in May
, a question also arose as to whether Amazon held on to text transcripts of speech interactions with Alexa, even after a user chose to delete the corresponding audio. Amazon says that some of those transcripts or information gleaned from the transcripts are not actually removed, both because the company has to scrub data from different parts of its global data storage systems and because, in some cases, Amazon chooses to retain the data without telling the user.
In its reaction, Brian Huseman, Amazon’s vice president of public policy, said the firm is involved in an ” ongoing effort to ensure those transcripts do not remain in any of Alexa’s other storage systems. ” In other words, even if a user deletes the audio version manually, some text versions are still saved for an unspecified quantity of moment in distinct storage schemes. However, in some instances where Amazon believes that deleting information would hinder Alexa’s function set, the firm chooses to keep some version of the information.
Amazon claims that it does not hold on to the audio files, but if someone utilizes Alexa to call a Uber or place a food delivery order, for example, it may hold on to transaction data. ” We do not store the audio of Alexa’s response. However, we may still retain other records of customers’ Alexa interactions, including records of actions Alexa took in response to the customer’s request, “wrote Huseman.